SHIPPING & RETURNS
RHG-Designs products are all hand-crafted and always sent directly from our workshop. Most of our products are built-to-order and normally shipped within the stated shipping time.
• Shipping cost are static for NL (€6.95). For all other countries you can see the shipping costs once you checkout.
• Important: Shipping address cannot be changed once the order is in processing, please make sure your shipping address is correct at the time of checkout.
• Built-to-order products are normally shipped within the stated time. Products are shipped within 5-10 working days.
• In some situation order processing time may be extended for build quality assurance. If this is the case, please do not be alarmed, we will inform you via email if such situation should arise.
• For international shipping, import taxes are not included in the item pricing or shipping. You may be subject to these charges by the law of your country.
• Import taxes are normally collected by the shipping carrier upon delivery – do not confuse them for additional shipping charges by us. These fees are usually paid to custom authorities in your country and not RHG-Designs.com.
• Some products may be restricted shipping to selected countries.
RHG-Designs.com appreciates your business and is committed to provide high quality products and services. If you have any problem with your purchase, please contact us for help.
• All claims must be made within 14 days of purchase. Returning a product without prior approval contact will be refused.
• If you simply change your mind, you may return “New & Unopened” products for full store credit. We do not charge restocking fee.
• Custom built products may not be cancelled or returned, no exception!
• If you believe your item(s) contain any defects, please contact us immediately upon arrival and provide clear pictures of the claimed issues. We will determine a proper solution to your satisfaction.
• If your case is accepted for a return, you will be responsible for proper packaging to ensure the product will be delivered back to us in good condition, otherwise a refund/exchange will not be voided.